Privacy Policy
At LoadX, we are committed to
protecting your privacy and ensuring the security of your personal information. This Privacy Policy
outlines how we collect, use, disclose, and safeguard your information when you use our services
specifically tailored for Umrah passengers to request rides or book in advance.
1. Information Collection
We collect various types of information when you
use our services, including:
- Personal Information: When you create an account or use our services, we
may collect personal information such as your name, email address, phone number, and payment details.
- Location Information: To provide our services effectively, we collect
location information from your device when you request a ride or use location-based features.
- Usage Information: We may collect information about how you interact
with our app, such as the pages you visit, the features you use, and the actions you take.
2. Use of Information
We use the information we collect for the following
purposes:
- To provide and maintain our services, including processing ride requests,
managing bookings, and facilitating payments.
- To improve and personalize the user experience, including tailoring our
services and recommendations to your preferences.
- To communicate with you, including providing updates, responding to inquiries,
and sending important service-related notifications.
- To ensure the safety and security of our services, users, and partners,
including detecting and preventing fraudulent or unauthorized activities.
- To comply with legal obligations and enforce our policies.
3. Information Sharing
We may share your information in the following
circumstances:
- With drivers: We share your location information and booking details
with drivers to facilitate the provision of transportation services.
- With service providers: We may engage third-party service providers to
assist us in delivering our services, such as payment processors and IT providers.
- With legal authorities: We may disclose your information to comply with
legal obligations, respond to lawful requests, or protect our rights, property, or safety.
- With your consent: We may share your information with third parties if
you consent to such sharing.
4. Data Security
We take appropriate technical and organizational
measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, please note that no method of transmission over the internet or electronic storage is 100%
secure, and we cannot guarantee absolute security.
5. Your Choices
You have certain rights and choices regarding your
information, including:
- Access and update: You can access and update your account information
through the app settings.
- Opt-out: You can opt-out of receiving promotional communications from us
by following the instructions provided in the communication.
- Location settings: You can control the sharing of your location
information through your device settings.
6. Changes to this Policy
We may update this Privacy Policy from time to time
to reflect changes in our practices or legal requirements. We will notify you of any material changes by
posting the updated policy on our website or app.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our
practices, please contact us at
By using our services, you agree to the collection and use of your
information as outlined in this Privacy Policy.
