Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile app, and services.

1. Information We Collect

We may collect the following information from you:

• Personal Information:Name, email, phone number, address, and payment details.
• Vehicle Information:Vehicle type, registration number, and related details for transport services.
• Usage Information:IP address, browser type, operating system, pages visited, and interactions on our platform.
• Communication Information:Any messages or inquiries you send to us.

2. How We Use Your Information

Your information is used to:

• Provide and manage vehicle recovery and transport services.
• Process payments and bookings.
• Communicate updates, confirmations, and promotional information.
• Improve our services and user experience.
• Comply with legal obligations.

3. Information Sharing

We do not sell your information. We may share your data with:

• Service Providers: To facilitate bookings, payments, and delivery of services.
• Insurance Providers: For claims related to vehicle transport.
• Legal Authorities: When required by law or to protect our rights.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

5. Your Rights

You may:

• Access and correct your personal information.
• Request deletion of your personal information.
• Opt-out of marketing communications.

To exercise these rights, please contact us via the contact details on our website.

6. Cookies and Tracking

Our website may use cookies and similar technologies to enhance user experience, track usage, and improve services. You can manage or disable cookies via your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. LOADX is not responsible for the privacy practices or content of these websites.

8. Location Data Collection and Usage

Our application collects and uses location data to enable core functionality related to real-time services.

What Location Data We Collect

Precise location (GPS) of drivers

• Location data may be collected even when the app is running in the background

How We Use Location Data

We collect location data for the following purposes:

To provide real-time location tracking of drivers, similar to ride-hailing and delivery services

• To allow users to view nearby drivers and track active trips in real time
• To improve service accuracy, safety, and operational efficiency
• To calculate routes, distances, and estimated arrival times

Background Location Usage

The app accesses location data in the background to ensure:

• Continuous and accurate live tracking during active trips
• Reliable updates of driver location even when the app is minimized or not actively in use

Background location access is essential for the core functionality of the app and is only active when drivers are available or engaged in a service.

Data Sharing

Location data is shared only between drivers and users involved in an active trip

• We do not sell or share location data with third parties for advertising purposes

User Control

• Users can enable or disable location permissions at any time through their device settings
• If location permission is denied, certain features such as live tracking may not function correctly

Data Security

We take appropriate security measures to protect location data from unauthorized access, alteration, or disclosure.

9. Changes to Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with the updated effective date.

10. Contact Us

For questions regarding this Privacy Policy or how your data is handled, please contact us via our website or email.